Outsourced Limo Dispatch That Works Inside Your Operation
Extend your reservation and dispatch desk without building another in-house shift. Limo Call Center supports limousine, black car and chauffeured transportation companies with live calls, reservations, trip monitoring, flight tracking and chauffeur coordination using your existing workflows and software.
A dispatch partner for the work that happens between reservation and drop-off.
Coverage is built around your SOPs. Your company keeps control of its operating decisions while our team executes the reservation, communication, monitoring and dispatch tasks you assign.
Calls & Booking Support
Answer inbound calls, create and update reservations, communicate confirmations and handle approved customer requests in your company name.
Trip & Flight Monitoring
Monitor active trips and flight changes, follow pickup timing, communicate updates and escalate exceptions according to your procedures.
Driver Coordination
Send schedules, confirmations and wake-up or pre-trip checks, monitor statuses and communicate changes while following your assignment rules.
Choose the operating model that fits your fleet.
Shared coverage works well for predictable after-hours support. Dedicated and 24/7 models are designed for operators that need broader ownership of day-to-day reservation and dispatch workflows.
Shared After-Hours
Mon–Sat • 5 PM–5 AM
- Live calls and reservations
- Dispatch and trip monitoring
- Flight monitoring
- Chauffeur coordination
- New clients through Dec. 31, 2026
Dedicated Dispatch
For companies that want staffing aligned more closely to their own operation, hours and procedures.
- Dedicated staffing options
- Client-specific workflows
- Reservation and dispatch support
- Shift reporting and escalation
- Coverage designed around workload
24/7 Coverage
For fleets that need continuous reservation, dispatch and trip-monitoring coverage across multiple shifts.
- Day, night and weekend coverage
- Shift handovers
- Live trip monitoring
- Customer and chauffeur communication
- Escalation procedures
We adapt to your operation instead of forcing your fleet into ours.
Document your SOPs
Coverage hours, call handling, reservations, chauffeur procedures, escalation contacts and client-service standards.
Connect your existing tools
We work with the systems and communication channels approved for your operation, including Limo Anywhere where applicable.
Configure the operating desk
Greetings, responsibilities, trip-monitoring rules, handoffs, reporting and escalation paths are aligned before coverage begins.
Operate and escalate
Our team handles assigned workflows and brings exceptions back to your management according to the authority you define.
Your fleet. Your rules. Your dispatch decisions.
Outsourcing does not have to mean giving up control. We can execute communication, reservation and monitoring workflows while your management retains the level of decision-making authority you choose, including chauffeur assignment and reassignment rules.
Outsourced limo dispatch, explained.
What does an outsourced limo dispatch service handle?
Coverage can include live calls, reservation entry and changes, active trip monitoring, flight monitoring, chauffeur communication, customer updates, affiliate trip coordination, wake-up and pre-trip checks, and shift reporting according to your procedures.
Can your dispatchers work in Limo Anywhere?
Yes. We can work directly inside your existing Limo Anywhere environment for reservation and dispatch workflows based on the access and procedures you provide.
Do you offer shared and dedicated dispatch coverage?
Yes. Coverage can be structured as shared after-hours support, dedicated coverage or broader 24/7 operations depending on your hours, workload, responsibilities and staffing requirements.
How much does limo dispatch outsourcing cost?
Pricing depends on coverage hours and staffing model. Our limited shared after-hours promotion is $999/month for Monday through Saturday, 5 PM to 5 AM, for new clients through December 31, 2026. Dedicated and 24/7 coverage are quoted separately.
Can your agents answer as our company?
Yes. White-label communication can be configured around your approved greeting, procedures and escalation rules so the desk operates as an extension of your company.
Who decides which chauffeur gets a trip?
You determine the authority you want the outsourced desk to have. If chauffeur assignment stays with your management team, our dispatchers can execute communications and monitoring after the assignment is made.
Extend your dispatch desk without building another in-house shift.
Tell us your operating hours, software, trip volume and the responsibilities you want covered. We’ll recommend the appropriate shared, dedicated or 24/7 model.
Schedule Fleet Consultation